New Year – Time to try a new way of polishing a turd

New years resolutions. Give up smoking. Lose weight. Blah Blah.

However for some it time to start trying to polish a turd. You see St Georges Hospital NHS Trust are looking for a new Chairman.

The job description is full of vague crap and clearly not designed to attract the leader that this disgrace to South London desperately needs.

From the Job description

Our interim chair will be stepping down in Spring 2017, and we are seeking a Chair with a depth of leadership experience to work with our Board, Foundation Trust Governors, staff and key stakeholders to help drive our improvement programme.  This is a significant role which requires an exceptional individual with a track record of working through others and across organisational boundaries to achieve results at pace. To succeed, you will need strategic perspective, sound judgement and a firm commitment to improving public services, complemented by resilience, tenacity and a collegiate approach.

Er. Nah. This is naff. Let me rewrite this for you St Georges.

Urgently required. No Shit Sherlock for failing piece of shit NHS Trust in South West London. Needs to know how to swiftly sack 8000+ incompetent staff who clearly jumped into the gene pool when the lifeguard was not looking and ensure that these staff do not re-enter the labour market whatsoever, then refill all 8000 + positions. Next rebuild trust with the huge public you have failed to do the civic duty for over so many years. Remember St Georges – your strap line is “risking lives every day”. Thirdly get rid of trust wide medical negligence and incompetence. Forth. Get rid of administrators who do nothing but talk about last nights telly all day long.

Now I could quite easily deliver my version of the job description. The reason I am not applying is because I am not qualified in the politically correct sense of the word to deliver the turd polishing that their own job description requires.

St Georges managed to lose an interim CEO after 2 weeks earlier this year!

You see when you have a crock of shite like St Georges one cannot simply get the Fabreeze or the pledge out.

One simply cannot polish a turd. Whole scale change does not come about from being politically correct. You do not correct medical incompetence and idiotic staff by taking a collegiate approach.

So anyway here we have it For St Georges for the time being. 2017 brings turd polishing and continuing to risk lives every day. One thing I know for sure is that this appointment will not bring around the drastic change in healthcare that the population of South West London desperately deserve or need.

Another day another IT Security breach

This morning I was at Georges Hospital in Tooting for one of my regular visits. Once again the doctor leaves the room and leaves his computer unlocked. I was able to grab this photograph and other information on my medical record. (I wont post that stuff here, neither will I post the picture of my penis as it will take you 6 months to scroll down to see the full length!)   IMG_0344   I last wrote about data protection breaches in September 2013 on this very blog. In 3 years nothing has changed at St Georges Hospital, doctors are still putting patients personal information at risk. This is a shocking state of affairs, just because staff cannot be bothered to lock their workstations before they leave a room. As someone who has worked hard on IT security related matters in the NHS in the past I find this a crying shame. If I had 2 more minutes I would have quite easily have had information on other patients as well that I could have posted here. I certainly would not have minded the personal phone number of the drop dead gorgeous blond lady in the short dress who was in reception at the same time! Note to St Georges Hospital. This is bloody unacceptable in this day and age. Next time I will name and shame your staff here.

Data Protection Breach

I was St Georges Hospital again yesterday – yes I know yawn! Its another rant about that lot. However this in its own right is as concerning as the last. We were in with the doctor in their office about 45 minutes. In that time the doctor left the room for between 5 and 8 minutes at a time. When she left in full view were medical records on her computer screen! She had failed to lock her computer using the ctrl-alt-del command every time! I could have done anything! Amended my records, deleted some of them or even read or amended someone else’s! This is a clear breach of the data protection act and basic information security principals! When I challenged the doctor about this all I got was a sheepish response and not an apology befitting a proper professional who was clearly incompetent with regard to patient confidentiality and information security even when I explained that at some NHS trusts such a blatant failure to keep patient information secure would be a disciplinary offence! Speaking as a technology professional I have worked in environments where I would be instantly dismissed if I failed to lock my screen on leaving my desk! How would you feel if your records were hacked because of this doctors incompetence? Yes I know I write a lot about the failings of this hospital but clearly in all aspects of managing and operating a hospital the management are clearly inept and out of their depth in my opinion. Also as I was walking through the labyrinth of corridors I once again could not help noticing how filthy the place was. This is a hospital it should be kept clean. Good polish cleaners in South London are not that expensive! I really wish St Georges Hospital would not give me so many excuses to blog about them and I apologise to readers of these pages for the amount of times I feel I have to justifiably blog about them. Maybe the Chief Executive and his senior team will wake up and smell the coffee this time?

Stuck On Crutches For Two Weeks So Far!

A fortnight ago I managed to tear almost every ligament and tendon in my foot and ankle. Not good 🙁 When it happened, during the working day and between client visits I visited St Thomas’ Hospital in London and presented myself at A&E. What a professional outfit. In and out in 2.5 hours and seen by professional people who knew what they were doing on the whole and now I seem to be on the mend.They were quick methodical and communicative. I was in pain and could hardly walk and they sorted it out. Why am I writing this. Well as many readers of this blog will know I have been involved with long running battles with St Georges Hospital in Tooting. You can read more here and here. So the big reason I write this is to highlight what a disgrace St Georges Hospital is to healthcare services in London. Quick note to St Georges, why don’t you go and see these other hospitals and learn some lessons? This is not the first time I have lambasted your service in favour of another NHS trust is it?  

Weekend Report

So I had a major operation on Friday night and I am now in the High Dependency Unit at St Georges Hospital in Tooting. I have been in pain ever since. At 1 am on Saturday morning Court talked to ICU and could not get a reasonable word out of them. He even had to explain to one doctor what a Post It Note is!. The most common phrases I hear in English from the staff usually very loudly are “I don’t know”, “its not my problem” or “it wasn’t me” and then that’s when they speak in English. When Court is here because he is restricted by visiting times he has to attempt to bully the staff into making me more comfortable, get me help and pain relief and help calm me down from my pain and stress levels. They even managed to cock up all my intravenous lines and leave me with a huge “bubble” in one arm. I can now only have pain relief orally. When I ask for painkillers the answer seems to be “morphine” now whats the question! (This post was ghost written by Court when I told him what to say when the staff were not looking. I do not have the energy to post myself right now.)      

The latest fuck up

I have not been allowed fluids since 11am this morning and the temperature has hit 32 degrees today and they forgot to give me any intravenous fluids. I finally went searching for an answer to why l hadn’t been taken down for my surgery at 5pm. Nobody at the nurses station could give me an answer until l saw one of my surgical team at the end of the corridor, l walked down to find out what was going on and was told that my surgery had been cancelled. The senior sister didn’t know l had been without fluids for 7 hours in this heat! I think St Georges are trying to get back in the papers for killing another patient due to dehydration! Keep going St Georges Hospital, you might make it a hat trick! PS: I had to call Court a number of times today to help me and he is so pissed off at the moment. Still he managed to make it halfway across London in a taxi in heavy traffic in under 25 mins! Expect his blog to be updated shortly. I’m still trying to find Derek the cabbies’ blog so I link to it and thank him for driving for so fast and finding short cuts we never knew existed 🙂

So here is the latest installment of life as a patient at St Georges Hospital.

I currently have a suction vacuum on a wound that has split open and a stomach bag (which is part of my intestine tied outside my body on my abdomen. Because l was rushed I to hospital, the vacuum wound and the stomach bag are only a few millimeters apart and so the dressings for both wounds overlap each other. This usually means, when one needs changing, so does the other. Last night the vacuum started to leak air so instead of changing the whole dressing, they put some more tape over the area and l was told to lie still until morning. At 8pm the night shift came on duty and were told this. Then at 9.30pm my stoma bag decided to leak poo from the bag. I was told to change the stoma bag on my own and they would. Come and see to the vacuum dressing, however, by the time l had changed the stoma bag, the staff nurse decided to cover the vacuum wound with more tape and again told me to lie still. At 10.00pm my stoma bag leaked poo again but this time the staff nurse decided to attach a stoma bag with a tap on it that allowed the poo to drain into a larger bag, she said this would allow me a good night sleep and that if the bag got too full, it would simply drain into the second bag (more like l wouldn’t disturb her!). Again more tap was put over the vacuum would to stop any air leaking out. I managed to have a pretty peaceful sleep but when l woke up at 5.45am, the stoma bag had burst leaving poo all over my bed, pillows, my clothes and me! I was so upset by this, the staff nurse said that l should again change my stoma bag myself, and she would come and change the vacuum dressing. I had run out of dressings for the stoma bag and was bursting to go to the toilet, so l went to the loo but when l came back, the staff nurse had changed my bed sheets but nothing else and then disappeared again, l was left to lie in my own poo, in pain and without any dressings until the night staff handed over to the day staff at 8.15am! I was so upset l said to her, “where have you been, l’ve been sitting here in my own poo since 6am waiting for you help me”. She said she was sorry but she had other patients to look after! My doctor had come in at the beginning of this conversation and ripped into the incompetent staff sister, ordering one of the other nurses to clean me up whilst she laid into the staff nurse. After everyone had gone, the staff nurse came to my bed trying to grovel to me and explain her actions. A little while later one of the day shift nurses popped her head around the curtain at my bed to ask if the patient in the next bed to me had received her medication last night because the incompetent staff nurse had not signed it off and she had now gone home!

St Georges Hospital – Again!

Regular reader of this section will no doubt recount this run in with St Georges Hospital in tooting about a year ago. Well since then I have had another few run ins mainly within the last six weeks or so. So have things changed for the better? In a word. No. The staff seem to be totally disinterested in good communication and manners. Decisions are made one moment and retracted the next team members and colleagues who should know what is going on with a patient evidently do not. Trying to get straight answers to straight questions is absolutely impossible. I actually wonder if they realise the effect this has. I wonder if management realise what their staff are doing or maybe they do and actually approve of it! If you want to feel like you have disturbed a member of staff from completing the Daily Mirror crossword section then I suggest that all you need to do is call their central telephone number on 020 8672 1255 and ask to speak to an operator. If you try this I am sure you will agree with me that the attitude is hardly a welcoming first impression. Oh and one other thing St Georges. Hire some decent cleaners. The place is filthy.  

An NHS rant

So I have had problems with pain and discomfort in my eyes today. So what did I do? I phoned my doctor for an appointment, The wonderful people at The Pepys Road Surgery told me I was not registered even though I walked in there and registered three weeks ago! They then proceeded to blame this on computer error! I told them the symptoms and they suggested going to tooting walk in centre. 20 mins later I found myself here. This facility closed on 10 June 2012! You now have to go to St Georges Accident and Emergency. Ok its only across the road. The Queue was so large people were queuing outside the door and next to people being taken from ambulances! As I was in the queue the bloke in front of me collapsed and I nearly ended up taking quite a fall! 40 mins after this I finally get booked in at reception. I am then informed of a wait of unto three hours! In the time I am waiting 3 receptionists are having a gossip and not registering patients and two doctors and a nurse are having a natter about what they watched on telly last night! In my opinion this is unacceptable. But it gets worse. After an hour or so wait after being booked in I am called in and after telling them the symptoms which have been getting steadily worse. They tell me to go to my GP. I explain it to them again, that the GP sent me to them. At the time of writing I can now only half see out of one of my eyes. The other eye does seem ok at the moment. They keep telling us that the NHS meets its targets but basic healthcare services which we pay taxes for are not alive and well and kicking in fact they are failing!