Following my rant the other day about the unacceptable levels of service I received at the hands of the NHS earlier this week. I feel compelled to write about my experience with Moorfields Eye Hospital in London yesterday. After being recommeded by several people to visit them regarding pain and discomfort in my eye I rocked up to their A & E department at lunchtime yesterday. NO queue to speak to the first nurse. Brownie points. This part of triage was thorough and it was explained that there may be a three hour wait maximum. I sat down as close to the reception desk as I could. Was called forward to register my details three minutes later. Staff were milling about and really actually doing some work! No gossiping here. 20 minutes later I am called through and seen by two nurses and then a doctor. These people knew exactly what they were doing, no mucking about, no rubbish, just a number of full and through checks on my eyes and a full explanation of what they were doing and why. They located the issue explained what it was and then cleaned my eyes up. All the time being careful and explanatory and looking after me. I left there at 2pm full of confidence that my eye all though still hurting a bit had been seen and sorted out by proper proffesionals who know what they are doing. St Georges Hospital in Tooting, please do take note because the service at Moorfields is the complete opposite to that of your “operation”. My opinion of the failing state of the NHS has not changed, however it can be clearly seen from my experience yesterday that there are small pockets of the organisation that care about professionalism and taking the very best care of the patients they look after.
So I have had problems with pain and discomfort in my eyes today. So what did I do? I phoned my doctor for an appointment, The wonderful people at The Pepys Road Surgery told me I was not registered even though I walked in there and registered three weeks ago! They then proceeded to blame this on computer error! I told them the symptoms and they suggested going to tooting walk in centre. 20 mins later I found myself here. This facility closed on 10 June 2012! You now have to go to St Georges Accident and Emergency. Ok its only across the road. The Queue was so large people were queuing outside the door and next to people being taken from ambulances! As I was in the queue the bloke in front of me collapsed and I nearly ended up taking quite a fall! 40 mins after this I finally get booked in at reception. I am then informed of a wait of unto three hours! In the time I am waiting 3 receptionists are having a gossip and not registering patients and two doctors and a nurse are having a natter about what they watched on telly last night! In my opinion this is unacceptable. But it gets worse. After an hour or so wait after being booked in I am called in and after telling them the symptoms which have been getting steadily worse. They tell me to go to my GP. I explain it to them again, that the GP sent me to them. At the time of writing I can now only half see out of one of my eyes. The other eye does seem ok at the moment. They keep telling us that the NHS meets its targets but basic healthcare services which we pay taxes for are not alive and well and kicking in fact they are failing!