A bastion of the great British High Street gets it badly wrong

Has anyone else noticed that Sainsburys supermarkets or @Sainsburys for those of you very au fait with Twitter, seem to be in a massive habit of getting it wrong recently? In the past 24 hours I have seen a number of breaches of contract. A deceitful argumentative delivery driver, who managed to break half of Read more about A bastion of the great British High Street gets it badly wrong[…]

In praise of Piwik

Piwik is a cool tool that for me replaced Google Analytics as my website monitoring tool of choice at the weekend after Google decided that they did not want to provide me with any useful data anymore. Piwik now monitors all my websites and produces far better data and reports than Google Analytics ever did. Read more about In praise of Piwik[…]

Data Protection Breach

I was St Georges Hospital again yesterday – yes I know yawn! Its another rant about that lot. However this in its own right is as concerning as the last. We were in with the doctor in their office about 45 minutes. In that time the doctor left the room for between 5 and 8 Read more about Data Protection Breach[…]

How Starbucks lost a valued customer

Visited my local Starbucks an hour ago. Usually the source of a good latte. However this one I was quite disgusted with. Look at the photo below. I know they now like to ask for your name at Starbucks and that most of their staff cannot spell any name let alone my own correctly. But Read more about How Starbucks lost a valued customer[…]

Hotel Seattle Brighton

Lets face it, it is not very often I use these pages to laud exceptional service and I am more likely to lambast idiocy and poor service however it is time for a small change. On Friday I visited Brighton on business and stayed overnight the Seattle Hotel at Brighton Marina. This hotel is clean Read more about Hotel Seattle Brighton[…]

Have British Airways Lost Their Way?

So I have been flying British Airways quite a bit recently. Out of 8 flights 7 have been late and one so late I would have been quicker walking. On this particular occasion I absolutely had to land at London Heathrow on time in order to meet someone very important. Are they still the worlds Read more about Have British Airways Lost Their Way?[…]

When is a restaurant not a restaurant?

The answer to this is quite simply when there are more children in there than adults, the adults cannot control their children and the restaurant management couldn’t care less. Thats when. This is exactly what happened on Saturday when we went to the Olive Garden in Raynes Park, dial in the fact the the air Read more about When is a restaurant not a restaurant?[…]

Moorfields Eye Hospital – At last the NHS comes good

Following my rant the other day about the unacceptable levels of service I received at the hands of the NHS earlier this week. I feel compelled to write about my experience with Moorfields Eye Hospital in London yesterday. After being recommeded by several people to visit them regarding pain and discomfort in my eye I Read more about Moorfields Eye Hospital – At last the NHS comes good[…]

An NHS rant

So I have had problems with pain and discomfort in my eyes today. So what did I do? I phoned my doctor for an appointment, The wonderful people at The Pepys Road Surgery told me I was not registered even though I walked in there and registered three weeks ago! They then proceeded to blame Read more about An NHS rant[…]

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